Mastering Sales Objections: Boost Repair Orders & Customer Trust
Transform 'No' into 'Yes' and elevate your service advisor's sales game.
· Online webinar · 47 minutes
About This Webinar
Are your service advisors struggling with customer pushback? This webinar reveals the core reasons behind sales objections in automotive repair shops and provides actionable strategies to overcome them. Learn how to prevent objections before they arise and turn them into opportunities for increased sales and stronger customer relationships.
Join industry experts Doris Barnes and Jen Davis as they share proven techniques to enhance communication, build trust, and articulate value effectively. Discover how a refined sales process can lead to happier customers and significantly higher repair order averages, impacting your shop's bottom line.
What You’ll Walk Away With
- Identify the root causes of sales objections in your shop
- Implement techniques to build immediate trust and connection with customers
- Articulate the value of services so customers eagerly say 'yes'
- Master a step-by-step process for effectively handling objections
- Understand why an objection is a buying sign and how to leverage it
- Apply mirroring and active listening to isolate and address customer anxiety
Your Host
Doris Barnes & Jen Davis
Director of Strategic Growth & Sales and Training Specialist, Transformers Institute
Webinar Recording
A recording is available for this webinar.
Register for This Webinar
Reserve your complimentary spot and receive the Zoom link by email.
Register for Mastering Sales Objections: Boost Repair Orders & Customer Trust